Transaction status

Have you ever found yourself debating the status of a transaction? Find out how to easily recognise the status of a payment.

In this article:

• Successful transaction
• Failed transaction

Learn how to access your sales history on your device here.

What does a successful transaction look like?

When using SumUp to accept payments, you’ll receive live confirmation whether the payment was successful. Both your card reader and the SumUp App will indicate a successful transaction. 

This is what a successful transaction will look like on sumup.me or in the SumUp App.

	A successful transaction
	A successful card payment paid out to your bank account.
	A successful card payment paid out to your SumUp Card.
	A refunded transaction

If you want more in-depth information around the transaction, just click on the transaction itself and a digital receipt will open.

How do I recognise a failed transaction?

If a transaction fails, either through a declined card, through a timeout or because the Bluetooth connection failed, your card reader and your SumUp App will notify you in real-time.

	A failed transaction
	For this card payment, a chargeback was requested.

Important

To ensure the highest level of security, SumUp cancels every transaction that is not completed within a specific time frame (timeout).